F.A.Q.

SHIPPING TIME

An email with a shipping confirmation will be sent to you after the items are shipped. You will be able to track your order with a tracking code. Standard delivery takes 3-7 working days.

RETURNS
KAPA Sunglasses accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact info@kapasunglasses.com. We will handle your return.

I JUST RECEIVED A WRONG ITEM!

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

You may be asked to return the incorrect item back to us through our returns process. How do I return an item?

 HOW DO I RETURN MY ORDER?

Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order.

If you want to return your order for a refund or replacement, please contact us at:

info@kapasunglasses.com

Please note your order number or email address and which sunglasses you are going to return (+ which replacement you want of course!). Our support team will help you with this process and will make sure get your refund or replacement as soon as possible!

I HAVEN'T RECEIVED MY REFUND

Depending on the service you're returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

WHY DON'T YOU HAVE A PHONE NUMBER?

KAPA does not have a call centre and we're not set up to handle high volumes of phone calls.

KAPA was built online, including our customer support.